The presence of the customer and technical support that a hosting company provides can tell you a lot for the services that they provide as well. In case you are allowed to use only e-mails and tickets, you have almost certainly discovered a reseller not the website hosting provider. When this is the case, you will probably have to wait for several days in order to get a problem resolved since the reseller may not be checking their communication regularly or they may have to contact the actual hosting company for extra assistance. When the provider provides you with several options for communication with fast response time available at any time, they're almost certainly the top provider, not just a reseller. Therefore you'll receive timely assistance and excellent support because they will have immediate access to the servers where your account is. Regardless of the problem - technical or sales, it's generally better to get in touch with your website hosting company right away through your favourite way of communication.

24/7 Customer Support in Hosting

The customer and tech support services for our hosting plans are twenty-four-seven, so you can forget all about waiting for several days in order to get assistance. If you are not our client yet, you can give us a call, chat with an agent or send an email. If you currently have an account, you're able to open a support ticket on top of the other three options for contact. You're able to select the most appropriate way to contact us depending on where you are or what device you use. We will assist you for more or less any webhosting-related query that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the maximum response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you are able to take advantage of our 24/7 technical support services even on public holidays. All of your websites will be available all of the time and so will we. With various connection options, you can select the easiest method to get in touch with us and learn more about our services in case you don't have an account yet, or ask for assistance if you're already among our customers. You are able to phone us, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature a one-hour answer time warranty, even though it rarely takes over 20 min to get assistance regardless of the complexity of the trouble. With our customer and tech support services, we will be there for you anytime you need us, not a couple of days later.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we provide come with 24/7 support through different methods of communication and with a one-hour maximum answer time warranty. If you want to find out more about the plans or you have various general or billing questions, you can phone one of the local numbers that we have around the world or you can use our live chat service and speak to a live agent. For entirely tech difficulties which need the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail, because all of these channels are more appropriate to keep track of a certain issue. The answer time for them rarely is more than 30 mins, so that you can forget all about having to wait for a whole day to receive support. The support service is available for all of the server-related issues, and the pre-installed software. In the event that you'd like to receive assistance for third-party applications, you can consider adding the Managed Services upgrade that we provide with all of the plans.