Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Warranty

  • Our group of service technicians will do their best to answer to your service tickets in approximately 1 hour. If, however, the trouble you have encountered demands help from our Administrators’ =Dept,= we are going to send the ticket to the person on shift and will write a comment to notify you.

  • Top quality support service

  • Professional Tech Support Service

  • We give you around the clock customer help through a turbo–fast ticket system included in your Control Panel. You can easily e mail us at any time about any of the software applications that come pre–configured on the virtual server, including the chosen OS, the server management panel and our in–house made Web Site Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • A comprehensive and frequently updated article base is incorporated into our custom–built Web Site Control Panel. It provides quick tips on how to perform all the important website managing jobs. The Help zone features extensive how to tutorials and step–by–step video tutorials. You can reach the Help zone by pressing the Help or Video buttons in the upper right part of each Control Panel section.