Tech Support Channels
A One–Hour Support Ticket Response Guarantee
All your help requests will be replied to in no more than 1 hour after the support ticket or e–mail was submitted. If your issue needs additional assistance from an admin, we will direct the trouble ticket or the email to the person in charge, without delay then leave a comment to let you know that more time will be needed for finding a solution. If you order the Optional Admin Services package, any of the server administration tasks included there will be executed whenever you like.
A Premium Help Desk Support Service
We will be at your disposal 24x7x365 to respond to any queries that you may have related to our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need help handling server administration procedures, you can have a look at our Optional Admin Services package, which includes backup space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting services
An Intuitive Help Section
We have provided our Web Site Control Panel with a comprehensive knowledge base, which offers detailed explanations of all its features and functions. What’s more, we have prepared exhaustive video tutorials that will further instruct you how to carry out a given action or solve a commonly experienced problem. All the how–to articles and the video tutorials are easily reachable from each Web Site Control Panel section through the Help and Videos buttons in the top right corner.