A 99.9% Server Uptime
The major advantage of establishing your own hosting platform is that you don’t have to worry about compatibility issues – you set up a special set of software apps in such a manner as to be compatible with a defined set of hardware elements. The result is something even more solid and dependable, as there are fewer possible chances of failure. We’ve built our cloud hosting system using tried and trusted hardware parts as well as a heavily modified version of Security–Enhanced Linux in order to create an absolutely secure environment for your own personal sites.
That’s why, with each of our hosting plans we give you a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on world–class hardware supplied by Juniper. And on each router, we’ve put a firewall with an elaborate set of rules in an attempt to filter out all questionable requests.
In this way, in each of our datacenters – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are dissatisfied with our web hosting services, or if you consider them inadequate, or if you decide that you should have a VPS servers rather than a cloud hosting plan – we will give you a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you will continue to have full control over your domains even if you terminate your hosting account with us.
24/7 Technical Support
We’ve cautiously selected each member of our 24x7 support staff to ensure that we can offer you the best technical support service that you can possibly get. Each of our technical support engineers has many years of experience dealing with web hosting accounts behind his back, hence they know what they are doing. Plus, they’re at your disposal 24/7/365 – you will be able to contact them at any moment and they’ll respond as quickly as possible.
Their average response time is under 20 minutes, while with other hosting vendors you need to wait around for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your inquiries will be replied to in under an hour.