One-Hour Response Guarantee in Hosting
Our guaranteed maximum reaction time for any ticket that you submit or any email that you write is just one hour, even if you contact us on weekends and legal holidays. Irrespective of the essence of your issue or inquiry, we will lend you a hand instantly and will provide you with the necessary info to troubleshoot any problem with your websites. The actual reaction time usually doesn’t surpass fifteen-twenty minutes, so you can just forget about waiting for hours on end to get a problem solved or what is even worse than that – waiting a whole day only to get a reply that more information is necessary while nothing is fixed. We’ll offer you assistance without any delay merely because we understand just how invaluable time can be in the dynamic online world. The 60-minute response time guarantee applies to any technical or billing enquiry that you may have associated with our hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk team representatives will be at your disposal all the time and they will answer any trouble ticket that you post via the web hosting Control Panel within only one hour. The response time is guaranteed no matter if you’ve got a generic query in regard to your semi-dedicated server or you experience some obstacle and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week to cope with any billing, general or technical issue. If you contact us about anything that’s within our capacity, we will solve it before we respond to you, which means that you won’t have to wait for hours or days while the problem lingers. If there’s something that you need to do on your end, we’ll supply you with the necessary info – what workable solutions to try out, what steps to take, etc.