In case you’re a site owner, a problem may always appear and it does not automatically have to be connected with the hosting service itself. For instance, something could go wrong when you update a script or some critical content could be edited or erased mistakenly. No matter what the nature of the problem is, you will have to contact the respective support staff and ask them to recover a backup or to help you deal with the problem that you’re experiencing. How fast they will do this will determine the amount of time that your websites will be offline. For certain websites like community web portals or online stores, an extended outage period can too often mean lost clients and money. Having said that, it’s important for you to use the services of a company that provides not only a very good help desk service, but also a fast one.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum reaction time for any ticket that you submit or any email that you write is just one hour, even if you contact us on weekends and legal holidays. Irrespective of the essence of your issue or inquiry, we will lend you a hand instantly and will provide you with the necessary info to troubleshoot any problem with your websites. The actual reaction time usually doesn’t surpass fifteen-twenty minutes, so you can just forget about waiting for hours on end to get a problem solved or what is even worse than that – waiting a whole day only to get a reply that more information is necessary while nothing is fixed. We’ll offer you assistance without any delay merely because we understand just how invaluable time can be in the dynamic online world. The 60-minute response time guarantee applies to any technical or billing enquiry that you may have associated with our hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk team representatives will be at your disposal all the time and they will answer any trouble ticket that you post via the web hosting Control Panel within only one hour. The response time is guaranteed no matter if you’ve got a generic query in regard to your semi-dedicated server or you experience some obstacle and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week to cope with any billing, general or technical issue. If you contact us about anything that’s within our capacity, we will solve it before we respond to you, which means that you won’t have to wait for hours or days while the problem lingers. If there’s something that you need to do on your end, we’ll supply you with the necessary info – what workable solutions to try out, what steps to take, etc.