A live chat is one of the several channels of communication offered by some website hosting suppliers as part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or technical assistance. This method of contact is quicker compared to a support ticket and it makes it much less likely to misspell or misunderstand a word compared to a telephone call with an agent. Furthermore, when the issue that you have requires some time to be examined and resolved, you're able to do something else at the same time instead of just waiting, as you would have to do if you call. You can also use a live chat support service without charge provided that you have Internet accessibility even if your hosting supplier is situated in a different country and they do not have a local telephone number you can call.

Live Chat Support in Hosting

Together with the telephone and ticket support, our company provides live chat support as well. You can contact us every single day, including weekends and holidays, and we can give you more details about the hosting that we supply if you are not a customer yet, or about basic and billing questions if you already have a user profile. Though for entirely technical issues you'll have to open a trouble ticket to our technical support, as such matters will require additional time to be dealt with, you may still contact us through the live chat for some tech info. For instance, we are able to help you set up an email address in your email client or troubleshoot multiple problems, saving you a long time. Even when our phone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we supply with all our semi-dedicated servers, you can get the answers for any questions you may have or have various troubles taken care of rapidly. Our service is online every single day, therefore you are able to speak with a representative even on weekends and holidays. If you are not sure which plan is better for your sites or if our state-of-the-art cloud hosting platform matches some system requirements, you may join the live chat before buying anything. In case you're an active customer, you'll be able to find more info about billing issues, account settings along with a number of common tech problems you may experience, for example if you can't set up an email account in a client on your PC. Our live chat will save you considerable time regardless where you are or when you get in touch with us.